We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, unavailability of stock, or problems identified by our credit and fraud avoidance department.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
NON-RECEIPT OF PAYMENT
Unpaid orders are treated as canceled.
CANCELLATION BY THE CUSTOMER
Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen within 12 hours after you place the order.
If the payment was by Credit Card, we will refund the Credit Card. If the payment mode was Check / Money order, we will send you a Check/ Money order back if the same has not been deposited. Check/ Money order will be sent only to the billing address of the customer.
Typically refunds are processed in less than 10 working days. In case of payments by Check or Money order; it may take more time for the Check to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Check.
Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.
Please mail us at support@IVidalista.com if you have any questions.